Privacy Policy
This policy explains how Jet Set Golf PTY LTD (ABN 70 688 317 053) (referred to as “Jet Set Golf”, “our”, “us”, or “we”) collects, uses, and protects your personal information. Our commitment is to protect your privacy in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy governs your interaction with all our websites, products, and services. By registering, subscribing, or acquiring any product or service from us, you confirm that you have reviewed and accepted this Privacy Policy.
If you have any questions, please contact us at admin@jetsetgolf.com.au.
Data Collection and General Usage
Information You Provide Directly We collect personal information necessary to provide you with our golf tour services. This includes data provided when you create an account, make a booking, or contact us. This may include:
- Name, Address, Telephone Number, and Email Address
- Date of Birth
- Username & Password (for account creation)
- Business or organisation details (for corporate bookings)
- Passport details (for international travel)
- Travel insurance information
- Dietary requirements or relevant health information
- Emergency contact details
- Credit Card details (for payment processing)
- Photo/Official Identification (where required for security or bookings)
Information from Your Communications We collect information when you contact us for support, provide feedback, complete surveys, enter contests, or communicate with us via email, chat, or other channels.
Analytics, Cookies, and Tracking We use tracking technologies like cookies to improve our services and your website experience. This helps us understand how you use our services and may include:
- Device and browser information
- IP address and general location data
- Website usage and behavioural data
- Your interaction with our advertisements
Information from External Sources We may receive information about you from our affiliates, public sources, advertisers, and social media platforms where you interact with our brand.
Collection of Sensitive Information
To ensure your safety and provide you with a seamless travel experience, we may need to collect sensitive information. This includes details about your health (e.g., allergies, mobility requirements), dietary needs (which may infer religious beliefs), or biometrics (from your passport). We will only collect sensitive information with your explicit consent and strictly for the purpose of arranging your travel and ensuring your wellbeing.
How We Utilise Information
Your information is used to:
- Plan, book, and manage all components of your golf tour, including flights, accommodation, tee times, and transfers.
- Process payments and maintain your account.
- Communicate with you regarding your booking, service updates, or marketing offers (where you have consented).
- Optimise our websites, prevent fraud, and conduct internal research and development.
- Comply with legal and regulatory obligations.
Sharing Your Information
With Trusted Partners to Deliver Your Tour To deliver our tour services, we must share your relevant personal information with our trusted partners. This includes:
- Hotels and accommodation providers
- Airlines
- Golf courses
- Ground transport operators and transfer companies
- Local tour guides or experience providers
We only share the information necessary for these partners to fulfil their part of your booked itinerary.
With Other Third Parties We may also share data for purposes such as payment processing, customer service, and marketing analytics. Should our business ownership change, your information may be transferred to the new owner.
International Data Transfers
As an international travel company, providing our services requires us to transfer your personal information to partners and suppliers located in countries other than Australia. This is essential for booking your accommodation, tee times, and other services in your destination country (e.g., the United Kingdom, USA, New Zealand, Ireland).
By booking a tour with us, you consent to the transfer of your information to these overseas recipients for the primary purpose of arranging and delivering the services you have requested. We take reasonable steps to ensure that these overseas recipients handle your information securely and in a manner consistent with Australian privacy standards.
Your Rights: Accessing, Correcting, and Deleting Your Information
In accordance with the Australian Privacy Act, you have the right to request access to, and correction of, the personal information we hold about you. You may also request the deletion of your data. To make a request, please contact us at privacy@jetsetgolf.com.au. We will respond to your request within a reasonable timeframe. Some requests may be denied under specific legal conditions.
Making a Complaint
If you believe we have breached the Australian Privacy Principles, please contact us at privacy@jetsetgolf.com.auwith details of your concern. We will investigate the issue and respond to you promptly. If you are not satisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Data Security, Storage, and Retention
We implement robust security measures to protect your data, including TLS encryption and PCI compliance for payments. We retain your data only for as long as is necessary to provide our services to you or as legally required for business records.
Tracking Technologies and Advertising
We use cookies and similar technologies. You can manage your cookie preferences via your browser settings. We may also work with advertising partners to show you ads based on your interests.
Age Restrictions
Our services are intended for individuals who are 18 years of age or over. We do not knowingly collect personal data from individuals under 18. If you believe someone under 18 has provided us with data, please contact us immediately.
Policy Updates
This policy may be updated from time to time. We will notify you of any significant changes by email or a notice on our website. Please review this page regularly.
Contact Us
For any questions or concerns regarding your privacy, please contact our Privacy Officer at: admin@jetsetgolf.com.au
